Conversational Intelligence

How Great Leaders Build Trust and Get Extraordinary Results

Judith E. Glaser

The key to success in life and business is to become a master at Conversational Intelligence. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply with easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Print | 978-1-937134-67-9 | $27.95
eBook | 978-1-937134-68-6 | $19.99
Enhanced eBook | 978-1-937134-69-3 | $19.99
6 x 9 hardcover | 256 pages
October 1, 2013

Media Coverage

  • Words are the ideas on which change is built - if we can see the world we want, we need to learn to express that vision in ways that engage others to join our movement and make it a reality. Conversational Intelligence is crucial for that to happen!
    Caryl Stern, President and CEO, U.S. Fund for UNICEF and author of I Believe in Zero: Learning from the World's Children
  • Brilliant! Judith Glaser breaks new ground with Conversational Intelligence. Moving us closer to Emotional Intelligence and Learning Intelligence by leveraging the power of Conversational Intelligence, she gives us the profoundly practical tools to integrate learning, emotion and connected conversations into one seamless, life-changing and leadership-inspiring process. She is truly the ‘Guru of WE’!
    Kevin Cashman, author of best-selling The Pause Principle and Leadership from the Inside Out and Senior Partner at CEO & Executive Development, Korn/Ferry International
  • A guide to get beyond difficult conversations, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results offers a detailed description of how to move conversation through the four most important questions any leader can ask and answer for her team: from 'Who am I?' to 'Who are you?' to 'Who are we?' to 'Where are we going?'.  It is an essential primer for honing the highest level of conversational skill, a cornerstone for trust-based leadership.
    Randall P. White, Ph.D., Founding Partner, Executive Development Group LLC
  • It is rare when you find a book that captivates the heart, stimulates higher levels of thinking and reflection, and provide practical tools for immediate use. Conversational Intelligence by Judith Glaser is one of those rare books. Her wisdom and insight draws the reader into the 'heart' of her message. I would highly recommend anyone who is in a leadership role, a teacher, a spouse, and a parent to read and apply Conversational Intelligence to every relationship, encounter, meeting, and training. This book is a conversation, a conversation into transforming relationships and cultures one person at a time.
    Michael J. Stabile, Ph.D., Clinical professor in the department of Educational Leadership and Human Resource Development, Xavier University
  • Judith E. Glaser has written yet another brilliant book. To read Conversational Intelligence is to have an inspiring conversation with the author herself, considering together with her how the conversations we have with ourselves and one another determine what we think, what we do, and how successful we and the teams and organizations that we work in and lead are, and will be. After reading this important new book, you will approach every conversation you have in a new, more nuanced, and more constructive manner. Glaser makes a convincing case that conversational intelligence provides the foundation of success for individuals, working relationships, teams and organizations, and this book teaches us how to make that foundation strong and enduring so that we can all successfully build upon it.
    Ben Dattner, Ph.D., organizational psychologist and author of The Blame Game: How the hidden rules of credit and blame determine our success or failure
  • Judith E. Glaser is the most creative thinker I know.  In Conversational Intelligence she breaks new ground exploring how meaningful authentic conversations have the power to create high performing organizations.  Using ideas from the neuroscience of human interaction and some good old-fashioned common sense, Judith shows leaders how they can create a corporate culture in which all members are open to change, growth and innovation.  Conversational Intelligence is THE leadership book of the year.  If you’re serious about building a high performing organization you need to read it and apply its powerful ideas.
    Bud Bilanich, The Common Sense Guy and author of 4 Secrets of High Performing Organizations and Climbing the Corporate Ladder